Refund policy

Last Updated: 16/07/2026

At KS Charming, we take great care in selecting, packaging, and delivering our products to ensure that they reach you in perfect condition. We kindly request that customers review the following policy before making a purchase.

Returns & Exchanges

We do not offer returns, exchanges, or replacements for products once they have been delivered.

All purchases made through KS Charming are considered final sale and are not eligible for return or exchange due to:

Change of mind
Personal preferences
Incorrect product selection by the customer
Color, design, or size expectations that match the product description and images provided on the website

Damaged or Incorrect Products

While we strive to ensure every order is delivered in excellent condition, if you receive:

A damaged product, or
An incorrect item

Please contact us within 24 hours of delivery at [Your Email Address].

To help us review your request, please provide:

Order Number
Clear photographs of the product
Photographs of the packaging received
A brief description of the issue

Requests submitted after 24 hours of delivery may not be eligible for review.

Product Variations

Many of our products are handcrafted, artisan-made, or feature traditional craftsmanship. As a result:

Minor variations in color, texture, finish, or design may occur.
Product images are for representation purposes and may appear slightly different due to screen settings and lighting conditions.

Such variations are not considered defects and are not eligible for returns, exchanges, or refunds.